Cartersville, GA – A health insurance coverage hotline has been established by Cartersville Medical Center’s parent company, HCA Healthcare, to assist those whose insurance coverage has been impacted by a life-changing event, such as job loss or reduced income, as a result of the economic impact caused by COVID–19.

“We realize that unemployment and furloughs due to COVID-19 are creating barriers to Bartow County residents accessing and affording health care,” said Chris Mosley, CEO. “Through our Health Insurance Coverage Hotline, we can help guide callers through the insurance landscape to find the best option for them and their specific healthcare needs.”

Advisors are available by phone to help explain health insurance coverage options. Anyone may call the hotline and receive free, confidential and personalized guidance. Advisors will provide helpful information based on the caller’s unique situation and explain coverage choices available, such as:

  • Continuing your employer's existing plan if you have recently lost your job (COBRA and other options)
  • Applying for coverage via a spouse's benefit program
  • Resources that may help offset the costs of health insurance
  • Medicaid: Government healthcare for those that meet certain criteria
  • State and federal health insurance exchanges (such as the Affordable Care Act), and how to enroll due to a changing life event

The goal in providing the free hotline is to help patients get the information they need so they may confidently manage their health needs. There is no representation with any other company and the healthcare system/hospital is not selling insurance plans.

For help understanding options for health insurance coverage, call the hotline advisors at (833) 541-5757 Monday–Friday from 8 am until 6 pm (EST). You may also visit our Coronavirus Resource Hub at for additional information.

About Cartersville Medical Center

Cartersville Medical Center is a 119–bed acute care hospital, Chest Pain Center, Certified Primary Stroke Center, Level III Trauma Center, Certified Total Joint program and Gold Seal Inpatient Diabetes program facility accredited by the Joint Commission. The Breast Imaging Center at The Women’s Center provides mammography services that are gold seal accredited by the American College of Radiology. The Advanced Wound Healing Center provides specialized treatment for chronic or non-healing wounds. The Hope Center, a regional, Commission on Cancer approved cancer treatment facility, is conveniently located on the hospital campus and provides over 4,000 treatments with over 300 new patients per year from a ten county region. For medical needs that do not require a visit to the emergency department, Cartersville Urgent Care offers a convenient location close to home with walk-in care for most minor injuries and illnesses along with preventative care and testing.

For more information about programs and services offered at Cartersville Medical Center or The Hope Center, call MedLine at (800) 242-5662 or visit