For billing inquiries, please call Patient Account Services at (678) 421-7050. Each patient calling this number will have the convenience of having their basic billing questions (e.g., account balance, when and to whom account was billed, payments received, etc.) answered by our 24-hour/7-days-per-week electronic phone service. Of course, if you prefer you may speak to a patient account representative during our normal business hours.
Patient Account Services is open to take calls from 8:30am to 8:30pm Eastern Standard Time. As noted above, our Electronic Phone Service can answer basic patient billing concerns 24 hours/7days a week. Please remember that we have a financial counselor and cashier to answer all your billing concerns.
For an appointment with one of our Financial Counselors, please call (770) 382-1530 extension 1055 or 1434.
It is important to remember that your hospital bill covers services provided by the hospital: room, nursing care, meals, housekeeping and linen. It may also include services ordered by your physician: X-rays, laboratory tests, medical supplies and oxygen. Your hospital bill does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist, or other physician assistants. You will receive separate bills from these physicians.
We hope our Financial Services Office will resolve any questions that you may have. Cartersville Medical Center looks forward to serving you in the future.